Need Help?

If you are having trouble accessing the webinars, please refer to the ZOOM Q&As below, or visit the help section of the ZOOM website for information and advice. Getting Started Videos

What are the optimum computer requirements for using Zoom?

Internet Speed:

• For best results, an internet connection speed of 10mbps or higher is preferred (test your speed here)
• A slower connection of 5mbps or higher should work, but video quality may be low
• If experiencing poor video or audio quality while using wifi, try a wired Ethernet connection — that is, a cable directly from your modem or router to your computer

Computer hardware:

• A Windows, Mac or Linux computer produced within the last 5 years
• A working internal microphone, or a dedicated stand-alone microphone separate from the computer
• A working built-in camera, or a stand-alone camera such as a Logitech webcam
• Need more help? View Getting Started on Windows and Mac

Mobile Devices:

• An iPhone, iPad or Android phone or tablet no more than five years old
• Install the Zoom Cloud Meetings app: 
  – Get Zoom for iOS
  – Get Zoom for Android
• Need more help? View Getting Started with iOS or Getting Started on Android

Full technical details are available at Zoom’s website.

How do I find out my internet connection speed?
Visit www.speedtest.net and click Go.

How do I turn my video on or off?
Click the Video icon (shaped like a camera) in the lower left corner of the Zoom screen. If you turn your video off, you will still be able to hear the audio portion of the event but the other participants won’t be able to see you. To become visible onscreen again, click the icon again to turn on your camera.

How do I change my view of the speaker?
Click on the icon in the upper right hand corner of the Zoom screen to toggle between Speaker View and Gallery View. Speaker view allows you to see the person that is speaking as a larger image and rotates with whoever has the floor. Gallery View allows you to see one large view with up to 25 smaller screens of your fellow participants.

My video or camera isn’t working
Troubleshoot your video issue using Zoom’s video/camera help guide.

My audio isn’t working
Troubleshoot your audio issue using Zoom’s audio help guide. You might also try leaving the event and rejoining it, making sure you click the green button that says Join Audio Conference by Computer. You could also try joining the event on a different device.